Privacy Policy

Introduction

Canvas Memories (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

By using Canvas Memories, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

1. Information We Collect

1.1 Personal Information

When you place an order or create an account, we collect:

• Name and email address
• Shipping address
• Payment information (processed securely through Stripe - we never store full credit card details)
• Phone number (if provided)

1.2 Content You Submit

We collect photos and images you upload to create your custom artwork. Please review our Terms of Service for how we may use this content.

1.3 Consent and Preferences

We collect your consent preferences, including:

• Marketing email consent
• Featured Customer Program participation
• Content usage permissions

1.4 Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our site
• Referral source
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Create your custom artwork
• Communicate with you about your order status
• Send shipping notifications and tracking information
• Provide customer support
• Send marketing emails (only if you've consented)
• Improve our website and services
• Detect and prevent fraud or abuse
• Comply with legal obligations
• Train and improve our image processing technology (using aggregated, anonymized data)

2.1 Marketing Communications

If you've opted in to marketing emails, we may send you:

• Special offers and discount codes
• New product announcements
• Inspiration and creative ideas
• Customer success stories

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

2.2 Featured Customer Program

Customers who opt into our Featured Customer Program allow us to showcase their transformations in:

• Website gallery and homepage
• Social media posts and advertisements
• Marketing materials and email campaigns
• Customer testimonials

Participants receive exclusive discount codes as a thank-you for their participation.

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

3.1 Service Providers

• Payment Processing: Stripe (for secure payment processing)
• Printing and Fulfillment: Printful (for printing and shipping your orders)
• Email Service: Resend (for transactional and marketing emails)
• Hosting: Vercel and Supabase (for website hosting and database)
• Image Processing: Google Cloud and Replicate (for artwork generation)

These service providers are contractually obligated to protect your information and use it only for the services they provide to us.

3.2 Legal Requirements

We may disclose your information if required by law, court order, or to:

• Comply with legal processes
• Protect our rights and property
• Prevent fraud or illegal activities
• Protect the safety of our users or the public

3.3 Business Transfers

If Canvas Memories is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

4. Data Retention

We retain your information for as long as necessary to:

• Fulfill the purposes described in this Privacy Policy
• Provide you with customer support
• Comply with legal, accounting, or reporting requirements
• Resolve disputes and enforce our agreements

Order information and artwork files are typically retained for 2 years. You may request deletion of your data by contacting us (see Section 8).

5. Data Security

We implement industry-standard security measures to protect your information, including:

• SSL/TLS encryption for data transmission
• Secure payment processing through Stripe (PCI DSS compliant)
• Encrypted storage for sensitive data
• Regular security audits and monitoring
• Access controls limiting who can view your information

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Keep you logged in (if you have an account)
• Analyze website traffic and user behavior
• Improve our services and user experience

Most browsers allow you to control cookies through their settings. However, disabling cookies may limit your ability to use certain features of our Service.

7. Your Rights and Choices

7.1 Access and Correction

You have the right to access and update your personal information. If you have an account, you can update your information through your account settings. Otherwise, contact us at support@canvasmemory.com.

7.2 Data Deletion

You may request deletion of your personal information. Note that we may retain certain information as required by law or for legitimate business purposes (e.g., order history for tax purposes).

7.3 Marketing Opt-Out

You can opt out of marketing emails at any time by:

• Clicking the “unsubscribe” link in our emails
• Updating your preferences in your account settings
• Contacting us at support@canvasmemory.com

Note: You will still receive transactional emails (order confirmations, shipping updates, etc.) even if you opt out of marketing.

7.4 Featured Customer Program Withdrawal

If you previously opted into the Featured Customer Program and wish to withdraw, contact us. We will stop using your content in new marketing materials, though content already published may remain publicly available.

7.5 Do Not Track

Our website does not currently respond to Do Not Track (DNT) signals.

8. International Users

Canvas Memories is based in the United States. If you access our Service from outside the US, your information will be transferred to, stored, and processed in the United States. By using our Service, you consent to this transfer.

For European Users: If you are in the European Economic Area (EEA), you have additional rights under GDPR, including the right to data portability and the right to lodge a complaint with a supervisory authority.

For California Residents: California residents have additional rights under CCPA. See Section 9 for details.

9. California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

• Know what personal information we collect, use, and share
• Request deletion of your personal information
• Opt out of the sale of your personal information (we do not sell personal information)
• Non-discrimination for exercising your privacy rights

To exercise these rights, contact us at support@canvasmemory.com.

10. Children's Privacy

Canvas Memories is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on this page
• Updating the “Last Updated” date
• Sending you an email (for significant changes)

Your continued use of the Service after changes constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us: