Terms of Service

1. Agreement to Terms

By accessing or using Canvas Memories (“Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, please do not use our Service.

Canvas Memories reserves the right to update these Terms at any time. Continued use of the Service after changes constitutes acceptance of the updated Terms.

2. Content License and Usage Rights

2.1 Your Grant of Rights

By submitting photos, images, or other content (“Content”) to Canvas Memories, you grant us a perpetual, worldwide, non-exclusive, royalty-free, sublicensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, publicly perform, and publicly display your Content for the following purposes:

• Creating your custom artwork and fulfilling your order
• Marketing, advertising, and promotional materials (website, social media, advertisements, etc.)
• Displaying before/after transformations in our gallery
• Customer testimonials and reviews
• Product demonstrations and examples
• Internal business purposes (quality assurance, improving our technology, etc.)

2.2 Featured Customer Program

While we have the right to use your Content as described above, customers who actively opt-in to our Featured Customer Program receive exclusive benefits including discount codes for future orders. Participation in this program is optional and provides you with additional perks as a thank-you for helping showcase our service.

2.3 Your Representations

You represent and warrant that:

• You own or have the necessary rights, licenses, and permissions to submit the Content
• Your Content does not infringe any third-party intellectual property rights
• You have obtained consent from any individuals depicted in the Content
• Your Content does not violate any applicable laws or regulations

2.4 Prohibited Content

You agree not to submit Content that:

• Is illegal, harmful, threatening, abusive, harassing, defamatory, or obscene
• Contains nudity, sexually explicit material, or graphic violence
• Infringes on copyrights, trademarks, or other intellectual property rights
• Contains personal information of minors without parental consent

3. Service Description

Canvas Memories provides custom artwork creation services, transforming customer photos into artistic renditions printed on various media (canvas, posters, metal prints, etc.). We use professional design tools and printing services to create your custom artwork.

Upload your photo, select your size and product options, complete payment, and we'll create your custom canvas artwork and send you variations to choose from before printing.

4. Pricing and Payment

All prices are displayed in USD and include the cost of artwork creation and printing. Shipping costs are calculated based on your destination and selected shipping speed. Sales tax may apply based on your location.

Payment is processed securely through Stripe. By providing payment information, you authorize us to charge the total amount shown at checkout.

5. Satisfaction Guarantee

5.1 Artwork Satisfaction

After payment, you'll receive multiple style variations to choose from. If you're not satisfied with any of the options, contact us and we'll work with you to create new variations or provide a full refund—no questions asked. You must make your selection or request changes within 7 days.

5.2 Print Quality Issues

If your print arrives damaged or has quality defects, contact us within 14 days of delivery. We'll reprint it free of charge or provide a full refund. You must provide photos of the defect.

5.4 What's NOT Covered

• Subjective preferences after approving the artwork
• Color variations due to screen calibration differences
• Minor artistic interpretations inherent to the transformation process
• Damage caused by improper handling or display

6. Shipping and Delivery

We ship to the United States, Canada, United Kingdom, and Australia. Metal prints ship to US addresses only.

Processing Time: 3-5 business days for artwork creation and printing

Shipping Time:

• Standard: 5-10 business days
• Rush: 2-5 business days (where available)

We are not responsible for delays caused by shipping carriers, customs, or events beyond our control.

7. Cancellations and Refunds

7.1 Before Production

You may cancel your order before we begin production for a full refund. Contact us immediately at support@canvasmemory.com.

7.2 After Production Begins

Once production begins, orders cannot be cancelled. However, our satisfaction guarantee (Section 5) still applies.

7.3 Refund Processing

Approved refunds are processed within 5-7 business days to your original payment method.

8. Intellectual Property

The Canvas Memories name, logo, website design, and all artwork transformations created by our Service are owned by Canvas Memories or our licensors. You may not use our trademarks or copyrighted materials without written permission.

You retain ownership of your original photos. The transformed artwork is created for your personal use. Commercial use of the transformed artwork requires written permission.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CANVAS MEMORIES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

Our total liability for any claim arising from your use of the Service shall not exceed the amount you paid for your order.

10. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to its conflict of law provisions.

12. Contact Us

If you have questions about these Terms, please contact us: