Shipping & Returns
Everything you need to know about delivery and our satisfaction guarantee
Shipping Options
We offer multiple shipping options to meet your needs
Standard Shipping
$9.99
5-7 business days
- • Free on orders over $150
- • Tracking included
- • Signature not required
Express Shipping
$24.99
2-3 business days
- • Priority processing
- • Real-time tracking
- • Signature required
Rush Service
$49.99
1-2 business days
- • Expedited production
- • Overnight shipping
- • White-glove service
Shipping Timeline Breakdown
Production Time
3-4 business days for preview and printing
Quality Check
1 business day for inspection and packaging
Transit Time
Varies by shipping method selected
International Shipping
We ship to over 50 countries worldwide. International orders typically take 10-15 business days for delivery.
Customs & Duties
International customers are responsible for any customs fees, duties, or taxes imposed by their country. These charges are not included in our shipping costs and vary by location.
Shipping Rates
International shipping starts at $29.99 and varies based on destination and canvas size. Exact rates are calculated at checkout based on your location.
Tracking
All international shipments include full tracking. You'll receive updates as your package moves through customs and to your door.
Return & Exchange Policy
Your satisfaction is our priority
30-Day Satisfaction Guarantee
We want you to love your canvas. If you're not completely satisfied with your purchase, contact us within 30 days of delivery and we'll make it right.
- • Free reprints for quality issues or errors on our part
- • Full refund if we can't meet your expectations
- • Unlimited revisions during the preview stage
Damaged or Defective Items
In the rare case your canvas arrives damaged, we'll replace it immediately at no cost to you.
- • Contact us within 48 hours of delivery
- • Provide photos of the damage and packaging
- • Replacement ships within 2 business days
- • No need to return the damaged item
Custom Order Policy
Since each canvas is custom-made to your specifications, we cannot accept returns for change of mind. However:
- • You'll approve the preview before we print
- • Unlimited adjustments during preview stage
- • Quality issues are covered by our guarantee
- • We're here to work with you until you're happy
How to Initiate a Return
Step 1: Contact our customer service team via email at support@canvasmemory.com
Step 2: Provide your order number and explain the issue
Step 3: Include photos if reporting damage or quality issues
Step 4: We'll provide a solution within 24 hours
Shipping Insurance
Every order is fully insured during transit at no additional cost to you. Your canvas is protected from the moment it leaves our facility until it arrives at your door.
Secure Packaging
Custom-fitted boxes with corner protectors and multiple layers of cushioning
Full Coverage
100% value insurance on all shipments, domestic and international
Quick Resolution
Claims processed within 24 hours with immediate replacement
Have Questions About Shipping?
Our customer service team is here to help with any shipping or delivery questions.