Shipping & Returns
Free shipping on every order. Satisfaction guaranteed.
Free Shipping on Every Order
No minimum purchase, no shipping fees, no surprises at checkout. Shipping is included in all our prices.
Always Free
Shipping is included in every order — no hidden fees or thresholds.
Fully Insured
Every shipment is insured and tracked from our facility to your door.
Safe Delivery
Custom packaging with corner protectors ensures your art arrives perfect.
From Order to Your Wall
Here's what to expect after you place your order
Instant AI Preview
Upload your photo, pick a style, and see your artwork preview in under 60 seconds. Free, no credit card required.
Choose Your Product & Checkout
Pick your canvas size, product type, and complete your order. You approve exactly what gets printed.
Production & Quality Check
Your artwork is printed on gallery-grade materials, inspected for quality, and carefully packaged.
Shipped to Your Door
Fully tracked and insured shipping. You'll get a tracking number via email as soon as it ships.
Total estimated time: 8–17 business days from checkout to delivery, depending on your location.
Where We Ship
We ship to the following countries with free shipping included in all prices:
United States
All 50 states. All product types available.
Canada
Canvas, poster, and framed products available.
United Kingdom
Canvas, poster, and framed products available.
Australia
Canvas, poster, and framed products available.
European Union
Canvas, poster, and framed products available across EU countries.
Customs & Duties
International customers may be responsible for customs fees or duties imposed by their country. These charges vary by location and are not included in our pricing.
Return & Satisfaction Policy
Your satisfaction is our priority
100% Satisfaction Guarantee
We want you to love your artwork. If you're not completely satisfied, contact us within 30 days of delivery and we'll make it right.
- • Free reprints for quality issues or errors on our part
- • Full refund if we can't meet your expectations
- • Multiple regeneration options during the preview stage
Damaged or Defective Items
In the rare case your artwork arrives damaged, we'll replace it immediately at no cost to you.
- • Contact us within 48 hours of delivery
- • Provide photos of the damage and packaging
- • Replacement ships within 2 business days
- • No need to return the damaged item
Custom Order Policy
Since each piece is custom-made to your specifications, we cannot accept returns for change of mind. However:
- • You approve your artwork preview before we print
- • You can regenerate previews to explore different results
- • Quality issues are always covered by our guarantee
- • We're here to work with you until you're happy
How to Get Help
Step 1: Email us at support@canvasmemory.com
Step 2: Include your order number and describe the issue
Step 3: Attach photos if reporting damage or quality concerns
Step 4: We'll respond with a solution within 24 hours
Shipping Insurance
Every order is fully insured during transit at no additional cost. Your artwork is protected from the moment it leaves our facility until it arrives at your door.
Secure Packaging
Custom-fitted boxes with corner protectors and multiple layers of cushioning.
Full Coverage
100% value insurance on all shipments, domestic and international.
Quick Resolution
Claims processed within 24 hours with immediate replacement.
Ready to Create Your Canvas?
Free preview, free shipping, satisfaction guaranteed.